If you are a current client wanting to connect to your scheduled telehealth session, click here.

 

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Because of the concerns around the community spread of COVID-19, I am offering telehealth sessions for current clients to maintain continuity of care while supporting health and well-being through social distancing.

 

You may have questions... so here is more information to help:

 

What is Telehealth?

Telehealth (aka web therapy, video therapy, virtual therapy, telemental health) is like Skype or Facetime, with both audio and video, but it is on a HIPAA-compliant platform to maintain your privacy and the confidentiality of your information.  

What if I do not want to participate in telehealth sessions?

I understand that many of you prefer to have in-person sessions (I do, too!). I also understand that when we meet, it is just the 2 of us (or 3-4 with couples and families). However, we now know that individuals can carry the Coronavirus - and pass it on to others - without noticeable symptoms. That means if one of my clients unknowingly has the Coronavirus and has an in-person session with me, I could then unknowingly become a vector and pass the virus on to every other client I see for an in-person session after that. If you are not able to participate in telehealth sessions, please contact me to discuss other options.

Will my insurance cover it?

Most insurance companies , including Cigna, United Healthcare / Optum, Medicare, and most BCBS plans are covering telehealth for their members during the COVID-19 public health crisis. Some insurance plans are also temporarily waiving the cost share (co-payment / co-insurance) for their members.

 

What equipment will I need to participate in telehealth?

The good news is there is no confusing software to download and all you need is an internet connection, web camera, some headphones or speakers, and a microphone. Many mobile devices and laptops already have the necessary components built in. If you do not have the right equipment or do not have internet access, please call me as soon as possible so we can discuss alternate plans for your treatment.

How do I get started?

Online counseling sessions will be held through a HIPAA-compliant version of Zoom. You can connect to your telehealth session using the email that will be sent to you at the time of your session, or by logging in to the client portal and clicking on the link to join your session. If you are connecting using a mobile device, it will prompt you to download the Zoom Meet app prior to connecting the first time if you do not already have this app. You will need to enable the camera and microphone on your device.  

If you are an established client, you can click here to access your client portal.. If for any reason you have trouble logging in to the portal, please call me at 817.918.7300.

Tips for a great Online Therapy appointment:  

  • Make sure you are in a quiet environment and free of distractions

    • Place a white noise device outisde the room for privacy and confidentiality if needed. A radio, television, so other "noise maker" outside the room could also work.

  • Use headphones for better audio and increased privacy.

  • Make sure you are using a fast internet speed or Ethernet cable

  • Close out of unused programs

  • Use the latest version of your web browser

  • Adjust the lighting so you can be seen clearly

Thank you all for your flexibility.

​© 2017 by Embracing Hope Counseling & Family Services, PLLC