You have the right to request and receive a copy of your mental health records.
To obtain your record submit a written request to your provider via email, secure portal,
or mail. This is in accordance to Texas Health & Safety Code §611.0045
Your provider has 15 days to respond to your written request
according to Texas Health & Safety Code §611.008(a)
 

Texas Behavioral Health Executive Council (BHEC)
If you have questions about a licensed professional, or wish to make a complaint
contact BHEC directly at:
1801 Congress Avenue, Suite 7.300, Austin, Texas 78701
bhec.texas.gov/discipline-and-complaints/ | Enforcement@bhec.texas.gov
1-800-821-3205 | or by using the council's complaint form.

Filing a Consumer Complaint
To file a consumer complaint about mental health services, visit the
Texas Office of the Attorney General.
texasattorneygeneral.gov/consumer-protection

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No Surprises Act & Good Faith Estimates

Under the No Surprises Act, all health care providers are required to provide a Good Faith Estimate (GFE) for the cost of services when requested or when services are scheduled for a client not utilizing insurance. If you do not plan to use insurance for services, and you schedule an appointment at least 3 business days in advance, we’ll provide your GFE in writing within 1 business day of scheduling. If you schedule at least 10 business days in advance, your written estimate will be provided within 3 business days. You can also request a GFE from any provider before scheduling services. If you receive a bill that is at least $400 more than your GFE from that provider or facility, you have a right to dispute the bill. We’re happy to answer any questions about your GFE from our office. For other questions or more information about your right to a GFE, visit www.cms.gov/nosurprises/consumers, call 1-800-985-3059 or email FederalPPDRQuestions@cms.hhs.gov.